Library & IT Services (Information Services Directorate) are always happy to hear from our customers.

How do I give feedback?

You can use the button below to give us feedback, tell us about an issue you want to get resolved or give us a compliment.

If you leave your contact details a member of staff will respond to you. Your feedback will be recorded and we will use it to plan service improvements in the future. You can see some of the changes we’ve already made in response to feedback on the University’s Making a difference page.

How do I make a complaint?

If you want to make a complaint about a service provided by Library & IT Services, you can do so using the button below.  A member of staff will be in touch within 1 working day, and will investigate your complaint and respond to you within 5 working days with an outcome, using the contact details you give us .

Further information on how the University handles complaints is available at University’s Complaints Handling Procedure.

If your complaint or feedback is about a service not provided by Library & IT Services we will forward it to the appropriate service.

How do I ask for help or ask a question?

If you need help or have an enquiry about Library & IT Services you can email us at or use our Online support portal. Other ways to contact us are on our Contact us page.

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